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Customer Service Rep 2 - MA_Norwell

This job posting is no longer active.

Location: Norwell, MA, United States
Date Posted: Jun 28, 2022
Category: Customer Service
Job ID: 113437

Job Description

The Opportunity:

The Opportunity  

Safety-Kleen is looking for a Customer Service Representative to join their safety conscious team! The Customer Service Representative in this position will need to be passionate about giving superior customer service. 

  • This position offers a $20.00 hourly rate, with potential for voluntary overtime up to 10 hours/week for qualifying agents during peak season 
  • Training is held from 8:00am to 4:30pm and typically lasts 3 weeks, followed by 3 weeks of supported and supervised ‘nesting’ time to allow agents to settle into their role
  • Shifts run between 7:00am and 8:00pm, and candidates must be able to work an evening shift ending between 6:00pm and 8:00pm; permanent shifts will be assigned at the conclusion of the 3-week nesting period.



Why work for Safety-Kleen?  

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments
  • Opportunities for growth and development for all the stages of your career


Key Responsibilities:   

  • Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
  • Receive 40-60 inbound calls from internal or external customers;
  • Provide nationwide support for our clients in a timely manner to ensure customer satisfaction;
  • Gather customer information, verify key aspects and then determine a timely resolution;
  • Drive to meet or exceed daily performance metrics related to key performance indicators;
  • Be personable and maintain upbeat, positive attitude while communicating with the customers.


What does it take to work for Safety-Kleen?  

  • High School Diploma required;
  • Previous call center experience a PLUS
  • Customer service experience is a plus but not required;
  • Excited to learn this role and industry;
  • Strong computer skills;
  • Outgoing personality, willing to jump in;
  • Strong verbal and written communication skills;
  • Detail-oriented;
  • Salesforce experience is a plus but not required;
  • Ability to adapt and work in a team environment.


Wondering what to expect in starting your career with Safety-Kleen?  Click Here to view a Day in the Life Video!

Safety-Kleen Systems, a Clean Harbors company, has   a commitment to excellence deeply rooted in a strong sense of tradition. Our   entire business model revolves around keeping North American   businesses green. We generate more than $1.2 billion in annual revenue   as a world-class environmental service organization and market leader in industrial   hazardous waste management, parts-cleaning technology, and oil re-refining.   We collect over 200 million gallons of used motor oil each year and we have   the largest re-refinery capacity in North America allowing us to re-refine   more than 150 million gallons each year.  Every day, we help our customers resolve their waste   management needs and reduce their carbon footprint. PROTECTION.   CHOICES. PEOPLEMAKE GREEN WORK.™


Join our safety focused team today!  To learn more about our company,   and to apply online for this exciting opportunity, visit us at


Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.
Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company



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