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HR Operations Supervisor

This job posting is no longer active.

Location: Norwell, MA, United States
Date Posted: Jun 28, 2022
Category: Human Resources Operations
Job ID: 113104

Job Description

The Opportunity:

Clean Harbors is seeking an HR Operations Supervisor to oversee a team of representatives that answer telephone, email, and Service Now inquiries about benefits, recruiting, payroll, and policy related questions in a service center or shared service environment.

Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments

Key Responsibilities:

  • Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
  • Supervises the operation of a Employee Care Center responsible for processing various employee change transactions and answering questions related to employee benefits and HR policies
  • Develop and monitor customer service level commitments (SLCs), objectively measure achievement of SLCs and share this information with customers
  • Assists in the establishment and implementation of service standards. Analyzes operations and efficiency of the care center. Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
  • Handles more difficult calls as needed providing answers to inquiries regarding employee benefit programs, policies, or communications.
  • Assist in review and improvement of business processes required to improve efficiency of the Employee Care Center Operations
  • Assists in the creation and distribution of documentation addressing common employee questions or issues.
  • Assist HR Operations Director on various long and short-term projects

What does it take to work for Clean Harbors?

  • High School diploma required.  Bachelor’s Degree preferred.
  • 3+ years of experience in a similar role
  • Familiarity with PeopleSoft
  • Advanced PC/Excel skills Required
  • Excellent Verbal and Written Communication Skills
  • Excellent Customer Service Skills

Join our team today!  To learn more about our company, and to apply online for this exciting opportunity, visit us at

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.  Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Clean Harbors is a Military & Veteran friendly company.




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