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HR Operations Supervisor

Location: Norwell, MA, United States
Date Posted: Jun 7, 2022
Category: Human Resources Operations
Job ID: 113104

Job Description

The Opportunity:

Clean Harbors is seeking an HR Operations Supervisor to oversee a team of representatives that answer telephone, email, and Service Now inquiries about benefits, recruiting, payroll, and policy related questions in a service center or shared service environment.

Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments

Key Responsibilities:

  • Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
  • Supervises the operation of a Employee Care Center responsible for processing various employee change transactions and answering questions related to employee benefits and HR policies
  • Develop and monitor customer service level commitments (SLCs), objectively measure achievement of SLCs and share this information with customers
  • Assists in the establishment and implementation of service standards. Analyzes operations and efficiency of the care center. Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
  • Handles more difficult calls as needed providing answers to inquiries regarding employee benefit programs, policies, or communications.
  • Assist in review and improvement of business processes required to improve efficiency of the Employee Care Center Operations
  • Assists in the creation and distribution of documentation addressing common employee questions or issues.
  • Assist HR Operations Director on various long and short-term projects

What does it take to work for Clean Harbors?

  • High School diploma required.  Bachelor’s Degree preferred.
  • 3+ years of experience in a similar role
  • Familiarity with PeopleSoft
  • Advanced PC/Excel skills Required
  • Excellent Verbal and Written Communication Skills
  • Excellent Customer Service Skills

Join our team today!  To learn more about our company, and to apply online for this exciting opportunity, visit us at www.cleanharbors.com/careers

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.  Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Clean Harbors is a Military & Veteran friendly company.

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