Director CRM Management

Job Description

The Opportunity:

Clean Harbors, Norwell, MA, is looking for a Director, CRM Management to join their safety conscious team! We are looking for a senior leader to head the business-facing Salesforce CRM team. The Director, CRM Management role is responsible for guiding the Salesforce CRM platform at our Company technologically, strategically, and operationally, by bringing strong business-driven CRM leadership to the enterprise. The Director, CRM Management will set and execute a strategic vision and roadmap for the organization by collaborating with the SVP, Sales Operations, business, IT, and executive leadership of Clean Harbors. The role will act as a strategic thought partner and liaison between internal teams including but not limited to Sales, Marketing, IT, and Operations. The ideal candidate will have enabled multiple business processes across the various aspects of the Salesforce platform and delivered sustainable solutions to their business and IT stakeholders. They will have sound technical understanding and be able to translate business needs to system solutions. This role is strategic and critical to the business needs and will lead a business-facing team to maintain and expand a foundational business system for the enterprise.

The individual must have deep hands-on knowledge of the Salesforce.com platform, a business process background, experience with technical integrations to other systems and tools, seasoned business acumen, and mature communication and influencing skills with a track record of building a strong team of admins, analysts, and IT counterparts.

Why work for Clean Harbors? 

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments 

Key Responsibilities: 

• Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner;
• Drive the strategy of the Salesforce ecosystem, balancing the needs of the business segments with the capabilities of the platform (performance, scalability, data integrity, sustainability);
• Act as the system’s business architect for the enterprise, driving roadmap planning, designing, and creative solutioning;
• Develop, implement, and maintain policies, procedures, and associated plans for the Salesforce platform and its users;
• Manage a team of Administrators and Analysts, working closely with IT developers and stakeholders to deliver business-driven solutions within Salesforce and associated systems;
• Maintain the highest level of data integrity through the development and implementation of well-defined processes, driving toward reduced complexity and a best-in-class user experience for Salesforce users;
• Work closely with other Sales Operations partners to ensure all aspects of the system and tool are meeting business objectives;
• Develop and maintain consolidated reporting, monitor actual spending vs. forecast, and perform enhanced, in-depth, financial analysis and modeling of CRM activities and KPIs.

What does it take to work for Clean Harbors? 

• BS or MS in Business Administration, Computer Science or equivalent background;
• Seasoned expert with 8-10 years of experience successfully managing the Salesforce ecosystem or various clouds. Sales and Service clouds experience is mandatory, High Velocity Sales a plus;
• 5+ years of management experience;
• Salesforce certification(s) required;
• Strong combination of being business-minded and highly analytical;
• Experience working with and leading technical and functional resources to deliver valuable solutions in the Salesforce ecosystem;
• Demonstrated ability to think critically, solve problems creatively, and deliver results;
• Demonstrated ability to lead teams with many tasks and aggressive timelines; ability to prioritize workloads and deliver on commitments;
• A strong team-player mentality, we deliver the best results together;
• Exceptional interpersonal skills with strong communication skills, both verbal and written;
• Demonstrated experience as a partner to senior and executive leadership, both technical and non-technical.

Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video! 

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us. 

Join our safety focused team today!  To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/. 

For additional information about driver career opportunities, please call us at 1-833-32-DRIVE (1-833-32-37483). 

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class. 

Clean Harbors is a Military & Veteran friendly company. 

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