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Collections Supervisor

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Location: Norwell, MA, United States
Date Posted: Jan 17, 2022
Category: Billing
Job ID: 75579

Job Description

The Opportunity:

The Opportunity

Clean Harbors Norwell, MA is looking for a Collections Supervisor to join their safety conscious team!The Collections Supervisor is responsible for managing an accounts receivable portfolio - effectively collecting payments for open invoices, investigating credit issues, submitting reports for accounting adjustments (application of credits, debits, and offsets),  preparing reports as needed for customers and management, maintaining customer files, assisting with the reconciliation of accounts, recommending credit holds, and submitting recommendation of accounts slated for third-party collection efforts (Legal or collection agency).  The Collection Supervisor will also supervise, train, and/ or support other team members in an effort to promote individual and team growth and prosperity.


Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments 

Key Responsibilities:

  • Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
  • Demonstrate excellent customer services skills (both oral and written)  

  • Effectively manage an accounts receivable portfolio, per team and company directives, with particular attention to customer, industry, service line and economic trending

  • Prepare reports as needed by customers and management  

  • Understand contracted terms and conditions, and make necessary referrals/ escalations regarding receivables issues related to contracted terms and conditions as needed

  • Review and reconcile customer accounts as needed

  • Critically review customer credit worthiness and recommend credit holds (recommendations must meet standards for management review).

  • Critically review and make recommendations to manager of accounts to be submitted to the legal department (recommendations must meet standards for management review).

  • Assist and train collection team members on how to effectively manage various collection obstacles like customer credit issues, erroneous billings, performance and pricing disputes, and how to properly escalate an issue both inside both our and the customer's organization

  • Ensures productivity of team members, and ensures they have been trained in appropriate functions and applications

  • Communicates daily changes and updates to team

  • This senior role could require some occasional travel

  • This senior role requires supervision of other team members, including regular portfolio reviews, and providing feedback and guidanceUses progressive discipline as needed

  • Partners with Sales, Operations, and other Clean Harbors teams to resolve disputes

What does it take to work for Clean Harbors?

  • High School diploma or GED required.  Bachelors Degree preferred;
  • 5-7 years commercial collections experience in a larger organization (1+ Billion in Revenue);
  • 3-5 yeard direct leadership experience in credit, collections, accounting, finance, or customer service;
  • Excellent communication and organizational skills required;
  • Excellent customer service skills (both oral and written);
  • Proficiency with MS Excel, MS Word, and Outlook;
  • Understanding of basic accounting principles;
  • Understanding of basic customer procurement principles;
  • Basic understanding of complex billing requirements;
  • Ability to utilize current internet technology as a research tool
  • Ability to professionally address and resolve difficult customer interactions, as well as the ability to develop, foster and maintain customer relationships during the collection process;
  • Proven ability to lead others (must have leadership experience);
  • Full understanding of team concept with willingness to suppoer and train others;
  • Ability to resolve disputes by partnering with Sales, Operations, and other Clean Harbors Teams.

Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video.

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Join our safety focused team today  To learn more about our company, and to apply online for this exciting opportunity, visit us at

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.

Clean Harbors is a Military & Veteran friendly company.



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