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Collections Lead

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Location: Norwell, MA, United States
Date Posted: Dec 8, 2021
Category: Billing
Job ID: 75579

Job Description

The Opportunity:

The Opportunity

Clean Harbors Norwell, MA is looking for a Collections Lead to join their safety conscious team! The Collections Lead will be responsible for a suite of “White Glove” customer accounts (10 to 15) while supervising a team of one or two Collections Specialists working to collect account receivables, investigate credit issues, prepare and maintain reports and customer files, recommend accounts slated for collection agencies or to be placed on hold, and prepare accounts receivable adjustments.

Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments 

Key Responsibilities:

  • Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
  • Management of portfolio with particular attention to customer, industry or regional trending;
  • In depth review and knowledge of customer to facilitate invoicing efficiencies including but not limited to; working collaboratively with our internal e-billing team, Buyers from respective customers when necessary and other internal stakeholders.  Identification of root cause issues will be key to the success of this role;
  • Preparation of monthly reports as needed;
  • Excellent customer service skills and telephone manners, including the ability to professionally address and resolve difficult customer interactions, and aggressively work with the Sales and Operations staff on resolution of pending action items;
  • Ability to critically review and make recommendations to management of accounts to be submitted to the legal department;
  • Ability to critically review customer credit worthiness and status of outstanding customer receivables and place accounts on credit hold as per self-determination;
  • Ensures productivity of staff;
  • Ensures team members are trained in appropriate functions and applications;
  • Communicates daily changes and updates to team;
  • Uses progressive discipline as needed.

What does it take to work for Clean Harbors?

  • High School diploma or GED required.  Bachelors Degree preferred;
  • 5+ years commercial collections experience in a larger organization (1+ Billion in Revenue);
  • Supervisory experience required;
  • Excellent communication and organizational skills required;
  • Excellent customer service skills;
  • Proficiency with MS Excel, MS Word, and Outlook;
  • Understanding of basic accounting principles.

Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video!

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Join our safety focused team today!  To learn more about our company, and to apply online for this exciting opportunity, visit us at

For additional information about driver career opportunities, please call us at 1-833-32-DRIVE (1-833-32-37483).

 Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.

Clean Harbors is a Military & Veteran friendly company.



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