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Director Credit and Collection

Location: Norwell, MA, United States
Date Posted: Sep 13, 2021
Category: Accounts Rec/Pay
Job ID: 75581

Job Description

The Opportunity:

The Director of Credit and Collections is responsible for supervising a growing team of Collections Specialists working to collect account receivables, investigate credit issues, prepare and maintain reports and customer files, recommend accounts slated for collection agencies or to be placed on hold, and prepare accounts receivable adjustments.

Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments

Key Responsibilities:

  • Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
  • Direct team of local, remote, and third party collectors
  • Implement technology solutions to improve collections and productivity
  • Management of portfolio with particular attention to customer, industry or regional trending
  • Creation of reports and metrics as needed to improve productivity and increase individual responsibility
  • Excellent customer service skills including the ability to professionally address and resolve difficult customer interactions, and aggressively work with the Sales and Operations staff on resolution of pending action items.
  • Ability to critically review and make recommendations of accounts to be submitted to the legal department.
  • Ability to critically review customer credit worthiness and status of outstanding customer receivables and place accounts on credit hold or remove as per self-determination.
  • Ensure productivity of workforce
  • Ensures team members are trained in appropriate functions and applications
  • Develops and implements strategies to reduce DSO
  • Uses progressive discipline as needed
  • Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business.

What does it take to work for Clean Harbors?

  • Bachelor’s degree preferred.
  • 10+ years commercial collections experience.
  • 7+ years of management experience required.
  • History of success in commercial collections
  • Excellent communication and organizational skills required.
  • Excellent customer service skills.
  • Proficiency with MS Excel, MS Word, and Outlook.

Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video!

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.  Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Join our safety focused team today!  To learn more about our company, and to apply online for this exciting opportunity, visit us at

For additional information about driver career opportunities, please call us at 1-833-32-DRIVE (1-833-32-37483).

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.

Clean Harbors is a Military & Veteran friendly company.




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