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Customer Service Manager

Location: Fairless Hills (Tullytown), PA, United States
Date Posted: Mar 15, 2021
Category: Customer Service
Job ID: 71401

Job Description

Responsibilities

The Opportunity

Safety-Kleen is seeking a Customer Service Manager to join the Safety-Kleen branch team. Our most successful Customer Service Managers have experience working in a fast-paced environment in order to bring a high quality of service to customers. Ideal candidates understand what it takes to motivate and direct a staff. They understand that proper motivation involves training, development and setting goals. These individuals know that the key to success is making the customer top priority. They have the ability to do this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.

 

Why work for Safety-Kleen?

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments
  • Opportunities for growth and development for all the stages of your career

 

Responsibilities:

  • Train, develop and manage Sales and Service Representatives.
  • Manage flow of service requests to ensure customers are serviced in a timely and efficient manner.
  • Conduct End-of-day Check-In / Morning Check-Out process with Service Representatives to ensure daily expectations are met and employees are prepared for the day.
  • Fulfill duties of Service Representative when he/she is absent.
  • Provide field coaching and sales training to Sales Representatives.
  • Work to prevent and resolve Route Sales issues and complaints.

 

Requirements:

  • Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times;
  • Required attendance at a two (2) week long on-boarding, regulatory and position specific training course that will be held out of town;
  • High school diploma or equivalent required;
  • 5+ years of industry experience, Route Management experience, or Service Route experience;
  • 2+ years of leadership experience;
  • Valid driver's license;
  • Must have the ability to obtain and retain a Class B commercial driver’s license with Hazmat endorsements;
  • Intermediate or greater Microsoft Office skills;
  • Ability to travel locally 10%.

 

 

Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and

we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK.™

Join our safety focused team today!  To learn more about our company, and to apply online for this exciting opportunity, visit us at www.safety-kleen.com/careers.

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class. Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.

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