Customer Service Representative

Job Description

Overview

Clean Harbors located in Laurel, MD is actively looking for a Customer Service Representative (Temporary Position) to join our safety conscious team. The Customer Service Representative is responsible for the support of Clean Harbors services and operations.

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Why work for Clean Harbors?

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages 
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments

Responsibilities

• Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
• Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
• Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform
• Ensures timely resolution to any customer issues
• Possesses knowledge and ability to promote all Clean Harbors services
• Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues
• Specific tasks as assigned by management

Customer Service activities include:

• Account setup/modifications
• Supports customers located in MD, VA, WV, PA
• Answer incoming calls
• Assist with Sales Orders
• Resolve customer issues when needed
• Utilizing Excel for daily/weekly updates

Qualifications

• Strong verbal and written communication skills
• Strong organizational/time management skills
• Detail oriented
• Flexibility
• Ability to handle multiple tasks simultaneously
• Proficient in Windows Office based applications

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials.

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial or local protected class.

Clean Harbors is a Military & Veteran friendly company.

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