Account Manager

Job Description

Overview

HPC-Industrial, Powered by Clean Harbors is looking for an Account Manager to join their safety conscious team covering various locations within the Bay Area! The Account Manager will Oversee/increase daily maintenance/project work of two or more accounts thru optimal utilization of operational resources and providing recommendations for automation and enhancements that generate additional revenue.  Serve as liaison between branch management/sales group and customer to ensure compliance with Company’s purpose and priorities.

About HPC-Industrial

HPC-Industrial, Powered by Clean Harbors company, is the premier industrial cleaning and environmental services company in North America supporting the upstream, downstream, and utility sectors. HPC-Industrial offers an exceptional three-pronged safety system, innovative career development platform, committed customer service, deep industry expertise, and advanced technology and automation. We are committed to safety, people, growth, service, and performance. We provide the safest, most efficient operational experience for our customers and the most comprehensive training and career development for our employees. 

Essential Duties:

• Primary liaison between customer and operations in resolving service issues
• Monitors daily activities of site through assigned Account Manager.
• Monitors account activity to ensure that defined customer key performance indicators (KPIs) are met
• Assists sales force in generation of incremental revenues from existing clients by selling additional services and proactively pursuing executive-level relationships
• Maintains quality relationships to retain clients and win referrals to new clients
• Uses analytical skills to understand clients’ changing business issues and needs
• Establishes, documents and maintains solid communication and follow-up procedures for all assigned accounts
• Performs effective communication of account activity and requirements with all support staff to ensure account services are maintained at the highest level.
• Assists in developing, presenting and executing sales and marketing plans for each existing account.
• Coordinates, organizes and presents business reviews and planning meetings as specified by the contact schedule specified for each account. 

Skills and Experience:

• 5-10 years experience in operations and or sales
• Proven track record of customer relations
• Well-developed writing and verbal communication skills
• Mechanical ability
• Well developed ability to develop solutions to resolve account problems
• Well-developed planning and organization skills
• Well-developed ability to prioritize to meet multiple deadlines
• Well-developed ability to operate in an ambiguous environment
• Well-developed analytical skills
• Well-developed leadership abilities
• Developed ability to build positive relationships and handle conflict resolution 

Educational Requirements:

• High School diploma and 5 years industrial cleaning experience or 2 years technical degree 
• Salary Range: $80,000 to $150,000 

HPC-Industrial, Powered by Clean Harbors and its subsidiaries affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. HPC-Industrial, Powered by Clean Harbors is an Equal Opportunity Employer.

*HPC