Technical Product Owner

Job Description

Overview

Title: Technical Product Owner

Location: Hyderabad/Pune/Bangalore - Work from Office

Working Hours: 12:00pm to 9.00pm IST

Responsibilities

• Works with Stakeholders to understand their business process requirements and assists them with enhancement requests for ServiceNow
• Authors Epics and Stories with detailed acceptance criteria for enhancement requests on ServiceNow that address stakeholder business problems
• Works closely with delivery teams & business analysts to translate business requirements into workable product backlogs
• Partners closely with the Scrum Masters on sprint planning, including prioritizing stories that have the highest business value and are aligned with enterprise standards and business roadmaps.
• Collaborates effectively with other team members, business stakeholders, and leadership.
• Collaborates with teams across the company to resolve issues.
• Understands the enterprise IT processes and works closely with stakeholders to identify appropriate solutions to business problems.
• Determines scope, estimates work effort, and determines duration of development activities.
• Designs solutions to meet business requirements and works in close coordination with architects and delivery leads to drive solutions to production
• Owns and updates the product vision and roadmaps.
• Collaborates with the agile team to prepare the estimates for the user stories within the product backlog.
• Conducts the formal review and acceptance of user stories implemented by the agile team within a sprint.
• Drives the execution of user acceptance testing (UAT) activities with support from business and technology team members.
• Provides daily support to the application / Product platform; including, integrations and administration
• Maintains deep understanding of the ServiceNow platforms’ current and future capabilities.
• Commits to continuous process improvement.
• Participates in team planning and activities for improving skills, knowledge, and quality of work.
• Understands and adheres to the Mission Statement and Code of Ethics

Qualifications

Required

• Experience working as a contributing member on an Agile Scrum based Delivery Team.
• Demonstrated strong organizational skills in order to meet tight deadlines as well as coordinate, prioritize, and communicate project statuses to required parties.
• Excellent verbal and written communication skills, as well as strong proven leadership skills.
• Strong analytical skills.
• Excellent troubleshooting skills and the ability to logically think through problem situations.
• Ability to communicate technical information in business terms.
• Basic understanding of ITIL and Information Security best practices.
• Able to collaborate with other technical experts and develop solutions for success.
• Self-motivated and able to work independently or with team members with little supervision.
• Ability to independently plan deliverables and coordinate with team-members.
• Team player - friendly, communicative, open, honest, thoughtful, and committed.
• Ability to work cooperatively with others, sharing ideas, collaborating and ultimately, putting team goals first.
• Experience mentoring and coaching others
• Demonstrated documentation experience in creating rich content that explains business requirements – usage of various documentation tools is a must

Recommended

• Bachelor’s degree with master’s degree recommended
• 5+ years minimum working as a Product Owner
• Working knowledge of the ServiceNow platform.
• Working knowledge of at least five of the following: change management, incident management, request management, release management, problem management, knowledge management, IT operations management, security operations management, business continuity management, vendor risk management, service level management, and financial management.
• Demonstrated experience with building software products using agile methodologies