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Technical Product Owner

Location: Hyderabad, TG, India
Date Posted: Jan 4, 2023
Category: Information Technology
Job ID: 118547

Job Description


Title: Technical Product Owner

Location: Hyderabad/Pune/Bangalore - Work from Office

Working Hours: 12:00pm to 9.00pm IST



  • Works with Stakeholders to understand their business process requirements and assists them with enhancement requests for ServiceNow
  • Authors Epics and Stories with detailed acceptance criteria for enhancement requests on ServiceNow that address stakeholder business problems
  • Works closely with delivery teams & business analysts to translate business requirements into workable product backlogs
  • Partners closely with the Scrum Masters on sprint planning, including prioritizing stories that have the highest business value and are aligned with enterprise standards and business roadmaps.
  • Collaborates effectively with other team members, business stakeholders, and leadership.
  • Collaborates with teams across the company to resolve issues.
  • Understands the enterprise IT processes and works closely with stakeholders to identify appropriate solutions to business problems.
  • Determines scope, estimates work effort, and determines duration of development activities.
  • Designs solutions to meet business requirements and works in close coordination with architects and delivery leads to drive solutions to production
  • Owns and updates the product vision and roadmaps.
  • Collaborates with the agile team to prepare the estimates for the user stories within the product backlog.
  • Conducts the formal review and acceptance of user stories implemented by the agile team within a sprint.
  • Drives the execution of user acceptance testing (UAT) activities with support from business and technology team members.
  • Provides daily support to the application / Product platform; including, integrations and administration
  • Maintains deep understanding of the ServiceNow platforms’ current and future capabilities.
  • Commits to continuous process improvement.
  • Participates in team planning and activities for improving skills, knowledge, and quality of work.
  • Understands and adheres to the Mission Statement and Code of Ethics



  • Experience working as a contributing member on an Agile Scrum based Delivery Team.
  • Demonstrated strong organizational skills in order to meet tight deadlines as well as coordinate, prioritize, and communicate project statuses to required parties.
  • Excellent verbal and written communication skills, as well as strong proven leadership skills.
  • Strong analytical skills.
  • Excellent troubleshooting skills and the ability to logically think through problem situations.
  • Ability to communicate technical information in business terms.
  • Basic understanding of ITIL and Information Security best practices.
  • Able to collaborate with other technical experts and develop solutions for success.
  • Self-motivated and able to work independently or with team members with little supervision.
  • Ability to independently plan deliverables and coordinate with team-members.
  • Team player - friendly, communicative, open, honest, thoughtful, and committed.
  • Ability to work cooperatively with others, sharing ideas, collaborating and ultimately, putting team goals first.
  • Experience mentoring and coaching others
  • Demonstrated documentation experience in creating rich content that explains business requirements – usage of various documentation tools is a must


  • Bachelor’s degree with master’s degree recommended
  • 5+ years minimum working as a Product Owner
  • Working knowledge of the ServiceNow platform.
  • Working knowledge of at least five of the following: change management, incident management, request management, release management, problem management, knowledge management, IT operations management, security operations management, business continuity management, vendor risk management, service level management, and financial management.
  • Demonstrated experience with building software products using agile methodologies
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