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L1 Support - Helpdesk - Associate/Senior Associate

Location: Pune, MH, India
Date Posted: Jan 20, 2023
Category:
Job ID: 118662

Job Description

Overview

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment

Responsibilities

Shift: 24/7 Shift Rational (6AM-3PM & 2PM-11PM & 10PM-7AM/6.00 PM 3.00 AM)

RESPONSIBILITIES

 

  • Ensures Health and Safety is the number one goal by following CH policies and processes
  • Attend users call to provide technical support to all employees based out IN US and Canada related to IT
  • Help users in installation, configuration and maintenance of laptop/desktop, software, and hardware.
  • Provide daily support to users having issue with computer hardware, software, and applications
  • Provide support related to network and VPN connectivity
  • Authenticate users and help them to unlock and rest their account and password
  • Support users related to O365 issues like Outlook, Teams
  • Configure new printer and support users to fix the issue
  • Configure Apple devices and help users to configure application on phone
  • Create SNOW tickets for calls received and close it with resolution
  • Update and close open tickets as per defined SLA
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business

 

Qualifications

  • Bachelor’s degree in computer science or related job experience
  • Carry excellent communication skill (Speak/Read/Write)
  • 1+ years related Helpdesk support experience as L1 support in 24/7 model
  • Hands on working with Enterprise setup and global team, Datacenter/NOC experience a plus.
  • Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus
  • Strong troubleshooting/problem solving/Analytical skills.
  • Windows 10 Installation and troubleshooting experience
  • O365 administration and troubleshooting experience
  • Proficiency in windows and system patch/update
  • Experience supporting users remotely using remote admin tools
  • Experience working with incident management ticketing tools
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