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Collections Specialist

Location: Norwell, MA, United States
Date Posted: Dec 5, 2022
Category: Credit & Collections
Job ID: 110992

Job Description


  • Health and Safety is our #1 priority and we live it 3-6-5
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments


  • Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
  • Demonstrate excellent customer services skills (both oral and written)
  • Effectively manage an accounts receivable portfolio, as instructed - specifically collecting on past due invoices (via telephone, email, customer payment portal, etc), promptly addressing short-paid invoices, escalating customer disputes, and facilitating resolution on previously unresolved matters
  • Manage portfolio with particular attention to customer, industry, service line or economic trending
  • Maintain customer files, including updated collection notes
  • Prepare reports as needed by customers and management
  • Submit reports for accounting adjustments (application of credits, debits, and offsets)
  • Investigate (or refer for investigation) credit issues
  • Understand contracted terms and conditions, and make necessary referrals/ escalations regarding receivables issues related to contracted terms and conditions as needed
  • The ability to resolve disputes by partnering with Sales, Operations, and other Clean Harbors teams
  • Review and reconcile customer accounts as needed
  • Critically review customer credit worthiness and recommend credit holds (recommendations must meet standards for management review)
  • Critically review and make recommendations to manager of accounts to be submitted to the legal department (recommendations must meet standards for management review).
  • Satisfy daily PeopleSoft work list requirements and call targets established.


  • High School diploma or equivalent required.  Associates Degree preferred;
  • 1-3 years commercial collections experience required;
  • Basic knowledge of procurement and electronic involving systems utilized by National Accounts preferred;
  • Proficiency with PeopleSoft preferred
  • Understanding of basic accounting principles;
  • Understanding of basic customer procurement principles;
  • Basic understanding of complex billing requirements;
  • Ability to utilize current internet technology as a research tool;
  • Ability to professionally address and resolve difficult customer interactions, as well as the ability to develop, foster and maintain customer relationships during the collection process;
  • Full understanding of team concept.
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