Service Delivery Manager

Job Description

Overview

Safety-Kleen is seeking a Driver Manager (known internally as Service & Delivery Manager) to join the Safety-Kleen branch team. Our most successful Route Sales Managers have experience working in a fast-paced environment in order to bring a high quality of service to customers. Ideal candidates understand what it takes to motivate and direct a staff. They understand that proper motivation involves training, development and setting goals. These individuals know that the key to success is making the customer top priority.  

Why work for Safety-Kleen?

Health and Safety is our #1 priority and we live it 3-6-5;
Competitive wages DOE;
Comprehensive health benefits coverage after 30 days of full-time employment
Group 401K with company matching component
Generous paid time off, company paid training and tuition reimbursement
Positive and safe work environments
Opportunities for growth and development for all the stages of your career

Responsibilities

• Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
• Train, develop and manage Sales and Service Representatives;
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner;
• Conduct End-of-day Check-In / Morning Check-Out process with Service Representatives to ensure daily expectations are met and employees are prepared for the day;
• Fulfill duties of Service Representative when he/she is absent;
• Provide field coaching and sales training to Sales Representatives;
• Meet with customers periodically to discuss needs;
• Expectation to increase new sales;
• Work to prevent and resolve Route Sales issues and complaints.

Qualifications

• Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner always;
• High school diploma or equivalent required;
• 5+ years of relevant experience;
• 2+ years of leadership experience;
• Must have the ability to obtain and retain a Class B commercial driver’s license with Hazmat endorsements;
• Intermediate or greater Microsoft Office skills.

Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year.   Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK ™

We thank all those interested in joining the Safety-Kleen team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Safety-Kleen Systems, a Clean Harbors company is a Military & Veteran friendly company.
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