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Field Service Specialist

Location: Toledo, OH, United States
Date Posted: Dec 5, 2022
Category: Operations Supervisors
Job ID: 118415

Job Description

Overview

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K/RRSP with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments

Responsibilities

  • Ensure Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
  • Conduct walk-throughs and scope potential projects for clients including cost estimation, technical proposal preparation and client support.
  • Provide technical support for proposal preparation, project cost estimates and subcontractor selection and procurement.
  • Set-up projects; coordinate resources and scheduling; ensure proper costing/utilization of labor and equipment.
  • Act as an agent of business and is involved with developing relationships with key customers and understanding the customer issues.
  • Interface with the customer in a professional and effective manner to update them on the project status and/or to resolve problems/issues.
  • Manage large-scale field service and emergency response projects, when directed.
  • Direct personnel in the operational procedures to complete assignments and understands the labor and equipment requirements to complete field service projects and emergency responses.
  • Understand and work with the Field Service Coordinator in the communication of the labor, equipment and resources required to complete field service and emergency response projects.
  • Participate in joint sales calls with the Account Manager.
  • Oversees and is responsible for projects for health & safety, profitability, completeness and professionalism.
  • Ensure proper communication to the foreman/supervisor to ensure that contractual obligations are met to complete requested services, project progression status and change orders are completed and executed, prior to any additional work being performed. Ensures the customer acknowledges change order(s).
  • Review operational procedures to assure correct health & safety action plans and communicate effectively with the health & safety organization regarding on-site specific action.
  • Document competitive issues and convey findings to management.
  • Trains and mentors Field Service Foreman and assists the Field Service General Manager in the completion of performance reviews for individuals who they have direct or indirect supervision.
  • Perform other duties and tasks as assigned from time to time by management as required by the needs of the business.

Qualifications

  • Ensure Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
  • Conduct walk-throughs and scope potential projects for clients including cost estimation, technical proposal preparation and client support.
  • Provide technical support for proposal preparation, project cost estimates and subcontractor selection and procurement.
  • Set-up projects; coordinate resources and scheduling; ensure proper costing/utilization of labor and equipment.
  • Act as an agent of business and is involved with developing relationships with key customers and understanding the customer issues.
  • Interface with the customer in a professional and effective manner to update them on the project status and/or to resolve problems/issues.
  • Manage large-scale field service and emergency response projects, when directed.
  • Direct personnel in the operational procedures to complete assignments and understands the labor and equipment requirements to complete field service projects and emergency responses.
  • Understand and work with the Field Service Coordinator in the communication of the labor, equipment and resources required to complete field service and emergency response projects.
  • Participate in joint sales calls with the Account Manager.
  • Oversees and is responsible for projects for health & safety, profitability, completeness and professionalism.
  • Ensure proper communication to the foreman/supervisor to ensure that contractual obligations are met to complete requested services, project progression status and change orders are completed and executed, prior to any additional work being performed. Ensures the customer acknowledges change order(s).
  • Review operational procedures to assure correct health & safety action plans and communicate effectively with the health & safety organization regarding on-site specific action.
  • Document competitive issues and convey findings to management.
  • Trains and mentors Field Service Foreman and assists the Field Service General Manager in the completion of performance reviews for individuals who they have direct or indirect supervision.
  • Perform other duties and tasks as assigned from time to time by management as required by the needs of the business.
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