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Customer Service Rep

Location: Manati, PR, United States
Date Posted: Sep 28, 2022
Category: Customer Service
Job ID: 115531

Job Description

The Opportunity:

The Opportunity

 Clean Harbors in Manati, PR is looking for a Customer Service Representative to join their safety conscious team! The Customer Service Representative is responsible to support the Customer Service Supervisor and Branch Manager and other personnel across the organization.  including ensuring the accuracy, tracking, and processing of all technical, billing, and administrative information, reviewing set up of new customers and ensuring the accuracy of customer information in company systems

 Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments
  • Opportunities for growth and development for all the stages of your career
  •  

Key Responsibilities: 

  • Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
  • Take incoming customer calls related to service requests, issues, invoice questions, on-line service support amongst others, and ensure timely resolution; Turn customers over to (RSOM) wherever possible for proactive calling order placement; Ensure that proactive calls are made within the specified cycle times for any applicable accounts
  • Generate or assist with quotes to customers based on input received from the specialist and/or the account manager; Identify questionable quoted disposal, transportation, labor or material rates and present to the general manager before quote is released; Create sales orders for customer service requests
  • Initiate job folder set up, including all applicable paperwork; Review IP workbench daily and resolve any outstanding items in a timely manner; Create paperwork for all scheduled jobs and ensure accuracy prior to use on-site or in the field
  • Add profiled waste to all orders prior to pickup and ensure profiles are properly priced via the quote or contract; Create appropriate job related purchase orders; Manage customer PO details per the company policy
  • Schedule transportation with the appropriate logistics office for disposal pickups
  • Review open sales orders and close where appropriate
  • Resolve all off-specs within prescribed time and communicate with sales, the customer, and the central billing function
  • Assure daily billing of the business with expectation that billing is accomplished each day, is consistent each week, and respond in a timely manner to all billing issues, questions, on unbilled reports; Complete and submit short pay and credit rebill requests
  • Review and confirm customer profiles.  Assure profile approvals, recertifications, and amendments are scanned as appropriate.
  • Assist with reception area duties and responsibilities

 

What does it take to work for Safety-Kleen?

  • High school diploma or equivalent required
  • Bilingual. 
  • Proficiency in Windows based applications. Teams, Webex, Skype for Business.
  •  Previous Billing experience.  Understanding of GAAP principles of accounting.  Business or Environmental Science; DOT/RCRA regulations.
  • Strong Customer Service and communication skills
  • Team player

 

Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year.
 
Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLEMAKE GREEN WORK.™

Join our safety focused team today!  To learn more about our company, and to apply online for this exciting opportunity, visit us at www.safety-kleen.com/careers.


Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.

Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.


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