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Customer and Platform Support Representative

Location: Norwell, MA, United States
Date Posted: Aug 1, 2022
Category: Administrative
Job ID: 114455

Job Description

The Opportunity:

Clean Harbors is seeking a Customer and Platform Support Representative for the Retail Services Divisioninternally know as a Field Administration Manager, to oversee and manage the administrative operations of the Field Service center and its satellite offices.

Why work for Clean Harbors

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments

Key Responsibilities:

  • Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
  • Oversee and support the administrative operations of the Retail Services team.
  • Support inbound calls from customers and request services as needed.
  • Support calls from technicians in the field, confirm proper procedures are being followed, direct technicians to SharePoint when warranted, and advise Training team of technician training deficiencies.
  • Preview customer invoices to ensure accuracy. Support Account Managers and Retail Account Owners with billing and accounts receivable issues.
  • Request permits and EPA IDs on behalf of customers as needed.
  • Prepare daily sales order, phone customer and other reports.
  • Add customer information to Salesforce as needed.

Required: 1 year experience

Billing or administrative experience as well as Excel proficiency a huge plus!

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us. 

Join our safety focused team today!  To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.

Clean Harbors is a Military & Veteran friendly company.

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